Delivery Information
K Mega Mart ("we" and "us") is the operator of (https://www.kmegamart.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind www.kmegamart.com will happily accept returns due to change of mind as long as a request to return is received by us within 4 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the kmegamart.com expense and will be required to arrange by kmegamart.com. Once returns are received and accepted, refunds will be processed. (www.kmegamart.com) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4.1 Transit Time Domestically In general, delivery time will be within 48 hours. We will try to delivery your product same day if order comes before 1.00 pm afternoon if possible.
4.2 Dispatch Time Orders are usually dispatched within 1 business days of payment of order, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 P.O. Box Shipping
www.kmegamart.com will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please
contact us so that we
can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from
which they will be
able to follow the progress of their shipment based on the
latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible,
please reject the
parcel from the delivery person and get in touch with our
customer service. If the
parcel has been delivered without you being present, please
contact customer
service with next steps.
7. Duties & Taxes
7.1 GST
GST has already been applied to the price of the goods as
displayed on the
website
8. Cancellations
If you change your mind before you have received your order,
we are able to
accept cancellations at any time before the order has been
dispatched. If an
order has already been dispatched, please refer to our
refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as
stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the
courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the
courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at support@kmegamart.com